Tag: servicing
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As Soon As I Close My Eyes
I often find myself having trouble sleeping while on-call expecting that alert to happen at any moment. How annoying to be the one responsible for messing up my own sleep when nothing happens.
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How Sure Are You?
It’s even better when the conflict is impossible: “So you detected the issue 3 hours before it started?”
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In the Dark of the Night
Thankfully this particular scenario happened some time ago and it’s less common now for another team to gleefully ignore the severity classifications.
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Documented Pattern
How often are we supposed to read that stuff again after we implemented everything?
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But It’s Too Difficult!
The real argument was somewhat more nuanced than this.
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Learning Opportunity
It’s nice when you can make a low-stakes mistake rather than a really catastrophic data-loss type of mistake.
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It’s Not Us, It’s You
Really though, this is the best case scenario. Because the alternative to being a little bitter is that you’ve spent a long time convincing the customer they’ve done something wrong only to find it wasn’t their change after all and now you’re back to square one, where you really don’t know what’s going on and…
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Disproving a Negative
It’s difficult to prove that we didn’t cause a problem, but occasionally we are pretty sure it wasn’t us.
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Delusions of Grandeur
You know, maybe I’ve been thinking about this all wrong – what if the government representatives are the clowns?