Tag: servicing
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It’s Business Hours Somewhere
Seriously though, it does suck to have to be the one waking other people up at their 3 AM.
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Failover Fail
So you’ve got the high-tech velociraptor enclosure, but those velociraptors are pretty crafty and keep finding weaknesses. So you build a fence around the enclosure – no expense spared – and the fence immediately falls down, knocking out an enclosure wall, and now there are velociraptors in the kitchen.
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Niche Issues
Hopefully it’s not too much of a commentary on my ability to call the right person. I at least feel a bit better when it is not something obvious and other people also don’t have any idea what’s going on.
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As Soon As I Close My Eyes
I often find myself having trouble sleeping while on-call expecting that alert to happen at any moment. How annoying to be the one responsible for messing up my own sleep when nothing happens.
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How Sure Are You?
It’s even better when the conflict is impossible: “So you detected the issue 3 hours before it started?”
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In the Dark of the Night
Thankfully this particular scenario happened some time ago and it’s less common now for another team to gleefully ignore the severity classifications.
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Documented Pattern
How often are we supposed to read that stuff again after we implemented everything?
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But It’s Too Difficult!
The real argument was somewhat more nuanced than this.
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Learning Opportunity
It’s nice when you can make a low-stakes mistake rather than a really catastrophic data-loss type of mistake.
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It’s Not Us, It’s You
Really though, this is the best case scenario. Because the alternative to being a little bitter is that you’ve spent a long time convincing the customer they’ve done something wrong only to find it wasn’t their change after all and now you’re back to square one, where you really don’t know what’s going on and…