Tag: customers are always right
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It’s Not Us, It’s You
Really though, this is the best case scenario. Because the alternative to being a little bitter is that you’ve spent a long time convincing the customer they’ve done something wrong only to find it wasn’t their change after all and now you’re back to square one, where you really don’t know what’s going on and…
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Disproving a Negative
It’s difficult to prove that we didn’t cause a problem, but occasionally we are pretty sure it wasn’t us.
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The Diplomatic Voice of Reason
The mute button really is one of the unsung benefits of the virtual meeting.
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Delusions of Grandeur
You know, maybe I’ve been thinking about this all wrong – what if the government representatives are the clowns?